Don’t
      Ever Under Estimate The Tremendous Impact Of
      A Sincere Smile
      
      The other morning I stopped for a hot chocolate at the drive
      through of Tim Horton’s. It was early, and the line-up was unusually
      long. By the time I got to the window for my single cup of hot chocolate I
      was more than a little annoyed at the waiting time. The glass door lifted,
      and there to greet my frowning face was a young lady with a sincerely
      friendly smile and a cheery, "Good morning, sir. Here is your hot
      chocolate. That will be $1.24 please."
      I couldn’t help myself. Despite how I felt, my face
      broke into a smile with an equally friendly, "Thank you." I took
      my hot chocolate and left.
      As I steered my car onto the highway to continue my
      trip, I realized just how much I owed to that young lady. Her smile
      completely turned my mood around. Instead of storming out of the parking
      lot in a horrible frame of mind, I took my time and carefully took my
      place on the road. "Thank you" just didn’t seem to express my
      gratitude to that person who had given me much more than just a cup of hot
      chocolate.
      For the next hour of my ride home I spent a lot of time
      thinking about how rarely we give much thought to how often we smile. Even
      those of us who are fairly positive may walk around with a frown on our
      face more often than we'd like to think.
        
      How about you -- do you frequently smile? You'll notice that when you
      smile, you feel better physiologically. Go ahead and smile right now. I'll
      bet you got a warm feeling inside your body and your spirits were lifted,
      just by smiling. Isn't it incredible that you can get that much of an
      impact from a smile?
        
      For the next few days, I want you to pay attention to your facial
      expression. Whenever you think about it, just practice smiling! If you're
      on line in a store, smile. When you pass co-workers in the hall, smile.
      When you're sitting by yourself, or talking on the phone, smile! It will
      lift your mood and get you focused in a positive direction. And, it will
      cost you nothing.
        
      There are a lot more benefits that come from smiling. You'll find that you
      interact better with other people. First of all, when you smile, other
      people tend to smile right back. They mirror your facial expression. In
      addition, people will look forward to speaking with you, and they'll be
      more inclined to assist you when you have a smile on your face.
        
      Of course, you must be sincere when you smile. You don't have to show off
      every one of your teeth or look goofy. Just a natural smile.
        
      If you develop the habit of smiling often, you're going to feel a lot
      better, be more optimistic and gain the cooperation of others. It's well
      worth the effort.
      As a final note, I want to encourage all employees who deal with the
      public to smile at everyone. I know it is difficult when you have been on
      your feet all day, but you just never know when your smile might mean the
      world of difference to the person who receives your gift.