When the City of Greater Sudbury was formed in 2001, it was decided to continue to provide service to the outlying areas, such as Valley East, by establishing Citizen Service Centres at the local public library facilities. Therefore, what was once known simply as the “Library” is now a combined “Town Hall/Public Library”, where residents have access to virtually all of the services that are offered at the new central Tom Davies Square .

Lynn Imbeau is the Citizen Service Centre Lead, responsible for the Valley East and Capreol sites. She has a staff of four full-time Citizen Service Representatives, as well as four part-time staff and three students (Pages) who assist the public in a wide range of activities.

Richard Clouthier, Manager of the North Citizen Service Centres and Neighbourhood Libraries, also works out of an office at the Valley East site.

Both Richard and Lynn are extremely confident in the ability of their staff to provide top quality, efficient services to residents of all ages residing in Valley East. They have created a family atmosphere within the centre which makes everyone feel extremely welcome. One example of this policy is evident in the fact that people who need to use the library for extended periods of time to conduct research are welcome to bring in light snacks and refreshments, giving the feeling that you are working at home on your kitchen table. It is all part of the strategy to encourage people to take advantage of the wide variety of services which are available through the library.